Privacy Policy

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Last updated: 2026-01-13

Gymify Pty Ltd (“Gymify”, “we”, “us”, “our”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and share personal information when you use our website, mobile applications, and related services (together, the “Services”).

If your Dun & Bradstreet legal name is different, replace “Gymify Pty Ltd” everywhere so it matches exactly.

1. COMPANY DETAILS

   Company name: Gymify Pty Ltd

   Country: Australia

   Address: Shepparton, Australia, 171 Corio street, Shepparton VIC 3630

   Support email: admin@gymify.com.au

   ABN: 88 692 493 931

2. WHAT INFORMATION WE COLLECT

   We collect information that is needed to operate memberships, check-ins, gym partner tools, and support.

Information you provide

Account and profile information (such as name, email address, and login credentials).

Membership selections (such as selected plan and home gym).

Information you submit in forms or messages (for example, support requests).

Information collected when you use the Services

Device and app information (such as device identifiers, app version, and operating system version).

Usage and diagnostics information (such as app interactions, crash logs, and performance data).

Visit and check-in logs (such as timestamped check-ins and associated gym).

Payments and billing information

Payments are processed by third-party payment providers (for example, Stripe).

Gymify does not receive or store raw card numbers. Payment providers may provide us with tokenised payment method identifiers, customer IDs, transaction IDs, and subscription status so we can operate the membership.

Gym partner onboarding information (for gyms)

If you are a gym using our partner portal, we may collect business and onboarding status information required to enable payouts through third-party providers (for example, Stripe Connect onboarding status).

3. HOW WE USE INFORMATION

   We use personal information to:

   Create and manage accounts.

   Provide membership features, including plan selection, membership activation, and membership status.

   Enable and validate check-ins and maintain visit history.

   Provide gym partner features, including gym profile management, visit logs, and payout-related visibility.

   Process transactions and manage subscriptions (via payment providers).

   Provide customer support and respond to enquiries.

   Maintain safety, prevent misuse, detect fraud, and enforce rules.

   Monitor, maintain, and improve the Services (including debugging and performance).

   Comply with legal obligations.

4. HOW WE SHARE INFORMATION

   We may share information:

   With service providers that help us operate the Services (for example, hosting, analytics, support tooling).

   With payment processors (for example, Stripe) to process payments and manage subscriptions.

   With gyms, where necessary to operate check-ins and visit visibility (for example, a gym may see validated visits and related logs in the partner portal).

   With authorities or regulators if required by law.

   As part of a business transaction (such as a merger, acquisition, or sale of assets), subject to applicable law.

We do not sell your personal information.

5. DATA RETENTION

   We keep personal information only as long as needed to:

   Provide the Services.

   Maintain accurate membership, check-in, and payout records.

   Comply with legal, accounting, and reporting requirements.

   Resolve disputes and enforce agreements.

When information is no longer needed, we delete or de-identify it where reasonable and lawful.

6. SECURITY

   We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

   No system is 100% secure. If you believe your account has been compromised, contact us immediately.

7. YOUR CHOICES AND RIGHTS

   You may be able to:

   Access and update certain account information in the app.

   Request access to, correction of, or deletion of your personal information, subject to applicable law.

   Request help with membership or account issues via support.

To make a request, contact: support@gymify.com.au

8. COOKIES AND TRACKING (WEBSITE)

   Our website may use cookies or similar technologies to operate and improve the website.

   If we use analytics tools, they may collect usage information such as pages viewed and approximate location (city-level) derived from IP address.

9. INTERNATIONAL TRANSFERS

   Some of our service providers may process or store information outside Australia.

   Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

10. CHILDREN

    The Services are not intended for children under the age required to consent to the processing of personal information in your jurisdiction.

    If you believe a child has provided personal information, contact us and we will take appropriate steps.

11. CHANGES TO THIS PRIVACY POLICY

    We may update this Privacy Policy from time to time.

    We will update the “Last updated” date when changes are made.

12. CONTACT US

    If you have questions about this Privacy Policy or how we handle personal information, contact:

    Gymify Pty Ltd

    171 corio street, Shepparton VIC 3630

    Email: admin@gymify.com.au